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Once again we have relied on the staff from Jim Dorsey & Son to help us with our plumbing needs, and once again we are so very pleased with their service. It all begins with a phone call when Dave listens patiently to the problem, suggests possible issues, and schedules a convenient appointment. Today, Brad was on time, polite, pleasant, and extremely efficient. This is always our experience with this company, no matter who arrives at the door to fix the problem. We have used Jim Dorsey & Son for a number of years and have never been ...
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disappointed. We will, and have, recommended them highly to our friends and neighbors.
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Valerie Bulgaris
After a frustrating and unprofessional experience with another local AC contractor, I called Jim Dorsey & Sons to diagnose and fix a problem with a brand newly installed central AC system. On the phone, TOM listened, asked good questions and quickly dispatched JOSH DORSEY to my home. Josh was professional, honest, friendly and responsive. They diagnosed and fixed the problem in short order at a fair and reasonable price. I can't say enough about their integrity as a contractor. I'll be using them for any addition heating, plumbing and AC issues that arise. I ...
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highly recommend them without reservation.
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Bruce Wynne
May we take a few minutes to commend your prompt and courteous response to our unexpected situation. After having a new hot water heater installed, ( By I am sorry to say," another plumbing company ") We realized we had no water going to our shower. After a few futile attempts by the same company we were still without water to the shower. Thankfully a friend recommended Dorsey Plumbing. As soon as your technician, Brad ) arrived he was able to asset the problem. He ( Brad ) tried a few solutions and determined the parts we needed. He did make a futile attempt to obtain ...
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the parts required to no avail. Even though Brad had another emergency call, more dire than our situation. Brad was able to make a temporary fix so that we were able to use the shower . We can not express enough our sincere gratitude for being able to use the shower after four days with out it. Brads' knowledge made a bad situation feasible. Due to the holiday weekend, We made arrangements for Dorsey Plumbing to return and make the problem permeant. Again , our sincere graditude for your great service. In the future, we will only call Dorsey Plumbing for all of our related needs. Thank you for sending a very well qualified plumber such as Brad. Best Regards. Kathleen A Asacker.
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Kathleen Asacker
I just had to let Mr. Dorsey know how much I appreciated his technician. His name is Sean and he came to do a small job at a home that I just moved into. Sean was friendly, helpful, took care of business and made me very very happy. I am sure to bring all my business to the Dorsey's due to my experience working with Sean. Thanks Jim for sending a good man who knew his stuff. Dave P 51 Easy St.
Dave Patota
It is not often, that you find a person and a company so genuinely helpful, trustworthy and professional. I feel very privileged that Brad came out to my home today and I feel his attention and excellent workmanship needs to be acknowledged. In the last month I have had to call on the services of Jim Dorsey & Son, 3 times and each time they have been totally professional and have helped me, in my hours of need. Today, a snowy April day in Norton, Brad went above and beyond what anyone can expect. He arrived shortly after my call. He ...
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resolved the problem calmly and knowledgablely. He also explained the basics of the furnace, so I definitely know more than before he visited. He did not charge me for the call out, or the work done and he should have. I would not consider calling anyone else if you have a problem. If you are very lucky, you will get Brad to be your engineer. I personally would recommend Brad and Jim Dorsey & Sons to everyone.
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Louise Kennedy
I contacted Dorsey Plumbing because I was putting a gas insert into my existing fireplace and wanted an estimate. Josh came down to my house and told me he could do the work within the next couple of weeks and gave me a price and we agreed that the work would be done. I asked Josh to send me an email outlining the work that would be done and the price. I've left several messages for Josh and he has NEVER returned my call! Needless to say, I was very disappointed and will never recommend Dorsey ...
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Plumbing and had to call another reputable company to do the work. I guess they don't need the business!
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We love the folks @ Jim Dorsey & Sons. Since 2008 they have provided outstanding service...including the installation of our new heating system 3 years ago.On several occasions we have needed them to come out for emergency service and they were quick to solve our heating issues. They are prompt, courteous, knowledgeable (specifically with our type of heating system) and reasonably priced. We would recommend them for all of your heating needs!!! Thanks Matt, Joe and the rest of the great people @ Jim Dorsey's!!!
Pamela Colaneri
Thank you JIm Dorsey and Son, Inc. and especially Shaun for another job well done on time and at a reasonable price. Several repairs/replaces done today but it could have been a lot worse. Your honesty saved me a bundle of money today. Thanks Shaun.
Don Williams
We have used Dorsey and Son for many years now. Always a positive experience. From the scheduler to the worker, everyone is polite and respectful of our property. Also of note, the arrival time they estimate is usually very accurate. This is so helpful in our hectic lives.
Jean Gouveia
We just had our hot water heater let go and tried to get it repaired. wee call Jim Dorsey and Son and they did a very good job and was very professional. The workers were very polite and professional.
Leonard Holmes
I always appreciate how efficient and friendly the staff is. The do the job right the first time!
Cathleen Ferrante
I bought my older home approximately 15 years ago. It needed a lot of work, and I had Jim Dorsey & Son do all the plumb work. They were prompt, clean and did a great job. Recently, one of my pipes in the basement started leaking. I called Jim Dorsey & Son and easily scheduled an appointment. Shaun arrived at my house, on time with a smile and professional manner. He kept me informed throughout and was extremely helpful. He answered all my questions in a knowledgeable and professional manner. The work he did ...
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was impeccable. I would have absolutely no reservations recommending Jim Dorsey & Son for any plumb work. This is one extremely satisfied customer!
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Maggie Charest
We have used Dorsey Plumbing for 21 years and are very pleased with their service, prompt attention and expertise from everyone. David, Ray, Joey, Mr. Dorsey have all been wonderful to us over all these years and we look forward to their service in the future. Gus and Bev Silveira
Augustine Silveira,Jr.
I have used this company twice and both times was pleased with the service, delivered with respect and conscientiousness. I intend to use Jim Dorsey for any future plumbing needs.
John Kersting
I have been using Dorsey Plumbers for many years now, both personally and for the Emerald Woodlands, the condos where I am one of the trustees. There has never been a bad experience with them...not once. When called they are extremely fast with an appointment and always show up when scheduled. They have come out nights and weekends for us and always do quality work at a very reasonable price. In this day and age, that is really something. They also make themselves easily available for small jobs as well as big ...
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jobs. They are a company that can be trusted 100% in all aspects of their business and dealings with customers. They are also very comfortable to be around. Today one of their guys, Shawn, replaced my garbage disposal. Very nice friendly guy. Someone you feel you can actually talk to. In this day and age, with all the bad and ugly out there, you know you can trust and count on Dorsey Plumbing.
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Don Williams
We needed our hot water heater replaced and called Jim Dorsey and Son Plumbing. They were able to do it within two days of the call. They were polite, knowledgable, and neat. We have used them in the past and will continue to be a costumer.
Leslie Driscoll
Hello, I had contacted 3 plummers prior to calling Dorsey & one called me back...and I\'m so glad they didn\'t! I now have a Plumming Company that I can depend on, and one that takes pride in a job well done. Sean came on time...and was very polite and professional. He explained the pricing to me upfront and was very honest. The work was completed in a timely manner, and he didn\'t leave a mess. I\'m so happy with the quality of the work. I would highly recommend them to family and friends.
Amie Askew
Knowledgeable and helpful -- even on an old, almost-extinct heater system!
Tad Pacholczyk
The level of customer service and attention to detail is a small part of the on going level of quality I have come to cherish form Dorsey & Son. They have a way of making you feel like they where just waiting for your call so that they could help you. Always on time, always looking out for my best interest and budget. No one likes to part with money but when I pay their bills it is always money well spent. They are what old fashioned service ethics used to be. Thank you for carrying forward that attitude. Wanda ...
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Wanda Hanson
So pleased to have found a reliable, reasonable local plumber. I have called twice now for minor plumbing emergencies and have been very satisfied with service. I would highly recommend.
Terry Dandurand